IT Ticket Spike Stabilization
Get stable in 10 days.
The problem
“Support is drowning. Users are angry.”
When IT tickets are out of control and your team can't keep up, we step in to find the root causes, ship fixes, set up monitoring, and build playbooks so the same issues stop recurring.
Who this is for
- Companies overwhelmed by IT support volume
- IT teams dealing with repeat issues they can't resolve
- Organizations with no monitoring or root cause analysis
What you get
- Top 5 root cause analysis and documentation
- Fixes shipped for highest-impact issues
- Monitoring baseline established
- Repeat-issue prevention playbook
- Handoff documentation for ongoing maintenance
What we need from you
- Access to ticketing system and recent ticket history
- Microsoft 365 admin access
- IT team point of contact for coordination
Questions
No. We work alongside your team to identify and fix root causes on the systems in scope. For post-sprint continuity on the AI and M365 systems we ship, see Ongoing Support.
We identify it and document it with recommendations. If it's network or infrastructure, we can scope a follow-up engagement.
Pricing
Pricing confirmed on the call.
Scope and price confirmed in writing before any work begins. Fixed-scope engagements only, no hourly billing.
Payment options
Pay in full, save 5%
50% deposit, 50% on delivery
Custom scope via assessment call
Start in 48 hours
Priority scheduling available. A small uplift covers rescheduling and weekend kickoff.
Done in 10 days or we keep working until the scoped outcome is complete.
Ready to get started?
Fixed scope. Scope and price confirmed on the call. No surprises.